Shipping & Delivery Policy

Last updated: 11 October 2026

1. About Our Delivery Service

At Brandiny, we aim to provide a clear and reliable delivery experience for every order.

We sell home products, lighting solutions, children's products, parenting essentials and garden accessories through our online store.

This policy explains our order processing, shipping costs, delivery estimates, tracking arrangements and what to do if a delivery problem occurs.

Customer support email: support@brandiny.shop
Telephone: +44 7304 250183

2. Delivery Locations

Brandiny currently accepts orders for the destinations displayed as available at checkout.

Delivery destinations: UNITED KINGDOM

If your delivery address is outside our supported delivery area, checkout may not be available for that address.

Please ensure your delivery address and contact details are correct when placing an order.

3. Order Processing and Dispatch

Orders are processed after the order has been received and the required payment has been confirmed.

Order processing time: 1-2 days

Processing times may vary due to weekends, public holidays, product availability or circumstances affecting fulfilment.

If an unexpected delay significantly affects your order, we will communicate with you as appropriate.

4. Delivery Times

Our estimated delivery times will be displayed on the relevant product page or during checkout, as applicable.

Estimated delivery time: 3 - 15 days .

Delivery estimates are not a substitute for any applicable legal delivery deadline. Unless another period is agreed with you, UK consumer rules generally require delivery without undue delay and within 30 days.

If a delivery is delayed, please contact us using the details provided below. We will investigate with the relevant delivery provider or fulfilment partner and explain the available options.

5. Shipping Costs

Shipping charges, including any applicable additional delivery fees, will be shown at checkout before you complete your order.

Shipping charges: shipping charge it will be available and clearly visible at product page .

Where delivery is free, any conditions or minimum order value will be clearly stated before purchase.

We will not intentionally conceal delivery costs or introduce undisclosed shipping charges after an order has been placed.

6. Order Confirmation and Tracking

After placing an order, you should receive an order acknowledgement at the email address provided during checkout.

Where tracking is available, tracking details will be supplied when they become available from the relevant delivery provider.

Tracking availability and update frequency may depend on the shipping service used.

If you have not received your order confirmation or need help locating an order, contact support@brandiny.shop and include your order number.

7. Delivery Address and Failed Deliveries

Customers are responsible for providing a complete and accurate delivery address.

If an address is incorrect, please contact us as soon as possible. We cannot guarantee that an address can be changed once an order has been processed or dispatched.

If a delivery attempt fails, the delivery provider may offer redelivery, collection or another arrangement according to its service terms.

If a parcel is returned to us or cannot be delivered, we will contact you where appropriate to discuss the next steps in accordance with applicable law.

8. Lost, Missing or Damaged Parcels

If your parcel has not arrived within the estimated delivery period, please contact us so that we can investigate.

If an item arrives damaged or the wrong product is delivered, notify us at support@brandiny.shop and provide your order number and a description of the issue. Photographs may assist our investigation.

We will review the circumstances and provide an appropriate remedy in accordance with applicable consumer law.

Your statutory rights are not affected by this policy. We will not require you to resolve a delivery dispute solely with a courier where the law makes us responsible.

9. International Deliveries and Additional Charges

If we offer international delivery, any applicable delivery fees, customs duties, import taxes or other charges that may be payable by the customer will be explained as clearly as possible before purchase.

Responsibility for import charges depends on the destination, shipping arrangement and applicable law. Please review the information shown at checkout before placing an international order.

10. Changes to This Policy

We may update this policy to reflect changes to our delivery services or business operations. The latest version will be published on this page.

Any change will not remove rights that customers already have under applicable law.

11. Contact Us

For shipping and delivery enquiries, please contact:

Brandiny

Email: support@brandiny.shop
Telephone: +44 7304 250183
Address: North Mount, London, N20 0PH, United Kingdom

Please include your order number when contacting us about an existing order.