Privacy Policy

Privacy Policy
Last updated: 11 October 2026

1. About This Policy

Brandiny respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and share your information when you visit our website, place an order or contact our customer support team.

Website: https://brandiny.shop
Brand: Brandiny
Business address: North Mount, London, N20 0PH, United Kingdom
Email: support@brandiny.shop
Telephone: +44 7304 250183

For data protection purposes, the business operating Brandiny is responsible for handling your personal information. Where a registered legal business name differs from Brandiny, that legal name should be identified here before publication.

2. Information We Collect

Depending on how you use our website, we may collect:

  • Contact information: Your name, email address, telephone number and billing or delivery address.

  • Order information: Products ordered, order number, transaction details and purchase history.

  • Payment information: Payment status and transaction references supplied by our payment provider. Full payment card details are handled by the relevant payment processor where applicable.

  • Technical information: IP address, browser type, device information, website interactions and diagnostic data.

  • Customer communications: Messages and information you provide when asking questions, requesting returns or raising complaints.

  • Marketing preferences: Your choices regarding promotional emails and other marketing communications.

  • Cookie information: Data collected through cookies and similar technologies, subject to applicable consent requirements.

Please do not send unnecessary sensitive personal information through our customer service channels.

3. How We Use Your Information

We may use your information to:

  • Accept, process and fulfil orders.

  • Arrange delivery and send order confirmations or tracking updates.

  • Process returns, refunds and exchanges.

  • Respond to questions and customer support requests.

  • Maintain and improve our website and services.

  • Detect fraud, protect accounts and maintain website security.

  • Meet tax, accounting and other legal obligations.

  • Send marketing communications where legally permitted.

  • Measure advertising and website performance where appropriate consent or another lawful basis is in place.

4. Our Legal Bases for Processing

Where required by UK data protection law, we rely on the following legal bases:

  • Contract: To process purchases and provide services you request.

  • Legal obligation: To comply with applicable legal and regulatory requirements.

  • Legitimate interests: To operate, secure and improve our business, provided those interests do not override your rights.

  • Consent: For activities where consent is required, including certain marketing and non-essential cookie activities.

Where processing relies on consent, you may withdraw it at any time.

5. Cookies and Similar Technologies

Our website may use essential cookies to operate the shopping cart, checkout and other necessary functions.

Depending on the tools enabled on our website, we may also use analytics, preference or advertising cookies. Where required, we will ask for your consent before using non-essential cookies.

You can manage your cookie choices through our cookie settings, where available. You may also change your browser settings, although disabling certain cookies may affect website functionality.

The actual cookies and tracking technologies used by Brandiny should be disclosed in our live cookie settings and privacy information.

6. Sharing Personal Information

We may share relevant information with service providers where necessary to operate our store, including:

  • E-commerce platform and website hosting providers.

  • Payment processing companies.

  • Delivery, fulfilment and logistics providers.

  • Customer service and communication providers.

  • Analytics and advertising providers, where applicable.

  • Accountants, legal advisers and other professional service providers.

  • Authorities where disclosure is required by law.

We do not sell personal information to third parties.

We require service providers to handle information appropriately and in accordance with applicable legal obligations.

7. International Transfers

Some service providers may process personal information outside the United Kingdom.

Where UK data protection law requires safeguards for an international transfer, we will use an appropriate lawful transfer mechanism and applicable protections.

8. How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfilment, customer service, accounting, fraud prevention and legal compliance.

The appropriate retention period depends on the type of information and the reason it was collected. When information is no longer required, we will securely delete or anonymise it where appropriate.

9. How We Protect Your Information

We take reasonable technical and organisational measures to protect personal information from unauthorised access, loss, alteration, disclosure or misuse.

No method of online transmission or electronic storage can be guaranteed to be completely secure.

10. Your Privacy Rights

Subject to applicable law, you may have the right to:

  • Request access to your personal information.

  • Request correction of inaccurate information.

  • Request deletion of information in certain circumstances.

  • Request restriction of processing.

  • Object to certain processing activities.

  • Request the transfer of eligible information.

  • Withdraw consent where processing is based on consent.

  • Complain to the UK Information Commissioner's Office (ICO).

To exercise your rights, email support@brandiny.shop. We may need to verify your identity before responding.

You can find information about your rights at https://ico.org.uk/.

11. Children's Privacy

Brandiny sells products that may be used by children and families. Our online store is intended for adults making purchases.

We do not knowingly collect children's personal information for marketing purposes. If you believe a child has provided personal information inappropriately, contact us so that we can review the matter.

12. Third-Party Websites

Our website may contain links to external websites or services. Those third parties have their own privacy practices, and we are not responsible for their policies or content.

Please review their privacy information before providing them with personal information.

13. Changes to This Policy

We may update this Privacy Policy to reflect changes in our business, website, services or legal obligations. The latest version will be published on this page with the updated date.

14. Contact Us

If you have questions about this Privacy Policy or how your personal information is handled, please contact:

Brandiny

Email: support@brandiny.shop
Telephone: +44 7304 250183
Address: North Mount, London, N20 0PH, United Kingdom